Effective Date: February 2026
This Master Software as a Service Agreement ("Agreement") is entered into by and between:
Xrovo Private Limited, a company duly incorporated under the laws of India ("Xrovo" or "Service Provider"),
AND
The entity identified in the applicable Order Form ("Customer").
Xrovo and Customer may be referred to individually as a "Party" and collectively as the "Parties."
1. Definitions
For purposes of this Agreement:
- 1.1"Services" means the FastHire AI-powered recruitment and interview automation platform provided by Xrovo on a subscription basis.
- 1.2"Customer Data" means all data, including personal data, submitted to or processed through the Services by or on behalf of Customer.
- 1.3"Confidential Information" means all non-public information disclosed by one Party to the other that is designated confidential or that reasonably should be understood to be confidential.
- 1.4"Order Form" means the mutually executed document specifying subscription scope, fees, and term.
2. Grant of Rights
Subject to the terms of this Agreement and timely payment of applicable fees, Xrovo grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term solely for internal business purposes.
Customer shall not:
- •Reverse engineer or attempt to derive source code
- •Modify, copy, or create derivative works
- •Access the Services to build a competitive product
- •Circumvent security controls
3. Services Description
The Services include AI-enabled tools for:
- •Interview automation
- •Candidate evaluation
- •Recruitment workflow management
Important: Customer acknowledges that AI-generated outputs are advisory in nature and are intended to assist, not replace, human decision-making.
4. Customer Responsibilities
Customer shall:
- •Ensure compliance with applicable employment and data protection laws
- •Obtain all necessary candidate consents
- •Use the Services in a lawful and non-discriminatory manner
- •Maintain confidentiality of access credentials
Customer bears sole responsibility for employment decisions, hiring outcomes, and regulatory compliance.
5. Data Protection and Privacy
Roles of the Parties
For personal data processed under this Agreement:
- •Customer acts as Data Controller
- •Xrovo acts as Data Processor
Processing Obligations
Xrovo shall:
- •Process Customer Data solely on documented instructions
- •Implement appropriate technical and organizational safeguards
- •Ensure personnel confidentiality obligations
- •Assist Customer in responding to lawful data subject requests
A separate Data Processing Agreement (DPA) may be executed upon request and shall form part of this Agreement.
6. Information Security
Xrovo shall maintain commercially reasonable administrative, technical, and physical safeguards designed to:
- ✓Protect Customer Data from unauthorized access
- ✓Prevent unlawful processing
- ✓Maintain system integrity and availability
Such measures include, without limitation:
- •Encryption in transit
- •Access controls
- •Infrastructure monitoring
- •Vulnerability management practices
7. Fees and Payment
Customer shall pay fees as specified in the applicable Order Form.
Unless otherwise stated:
- •Fees are non-refundable
- •Payments are due within the agreed billing cycle
- •Late payments may result in suspension of Services
8. Intellectual Property Rights
Xrovo retains all right, title, and interest in and to:
- •The Services
- •Software and AI models
- •Documentation
- •Trademarks and proprietary technology
Customer retains ownership of Customer Data.
Xrovo may use aggregated and anonymized data for analytics, improvement, and benchmarking purposes.
9. Confidentiality
Each Party agrees to:
- •Protect Confidential Information using reasonable care
- •Use Confidential Information solely for purposes of this Agreement
- •Not disclose Confidential Information except as required by law
Confidentiality obligations survive termination for a period of five (5) years.
10. Warranties
Xrovo warrants that:
- •It has authority to enter into this Agreement
- •The Services will materially conform to applicable documentation
Except as expressly provided, the Services are provided "AS IS" and without warranties of merchantability or fitness for a particular purpose.
11. Limitation of Liability
To the maximum extent permitted by law:
- •Neither Party shall be liable for indirect, incidental, special, or consequential damages.
- •Xrovo's total cumulative liability shall not exceed the total fees paid by Customer in the twelve (12) months preceding the claim.
Nothing in this Agreement excludes liability for fraud or willful misconduct.
12. Indemnification
Customer shall indemnify and hold harmless Xrovo against claims arising from:
- •Customer's violation of applicable laws
- •Unlawful data collection practices
- •Discriminatory or improper hiring decisions
13. Term and Termination
This Agreement shall remain in effect for the Subscription Term specified in the Order Form.
Either Party may terminate for material breach if such breach remains uncured for thirty (30) days after written notice.
Upon termination:
- •Access to Services shall cease
- •Customer Data shall be handled in accordance with the DPA or written instructions
14. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, unless otherwise agreed in writing.
15. General Provisions
Entire Agreement
This Agreement constitutes the entire agreement between the Parties.
Amendments
Any modification must be in writing and signed by authorized representatives.
Severability
If any provision is deemed invalid, remaining provisions remain enforceable.
Assignment
Customer may not assign this Agreement without prior written consent of Xrovo.
Execution
IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their duly authorized representatives.
For Xrovo Private Limited
Name
Title
Signature
For Customer
Name
Title
Signature
© 2026 Xrovo Private Limited. All rights reserved.
For questions about these terms, contact support@xrovo.com